Shipping policy

Last Updated: July 22, 2026

At Xmzive, we are committed to providing clear and reliable shipping information. This Shipping Policy explains our shipping destinations, order processing time, delivery estimates, shipping cost, tracking, address requirements, and procedures for delayed, lost, or damaged packages.

This policy applies to orders placed through our official website, https://www.xmzive.com/.

1. Shipping Destinations

Xmzive currently accepts orders for delivery to serviceable addresses within the United States.

Our checkout system will determine whether the shipping address entered by the customer is currently serviceable. If checkout does not accept an address, we are unable to ship an order to that location.

International Shipping: Xmzive does not currently offer international shipping.

Express Shipping: Xmzive does not currently offer an express shipping service.

If additional destinations or shipping methods become available, the applicable cost and delivery information will be displayed before the customer completes payment, and this policy will be updated accordingly.

2. Shipping Method, Cost, and Delivery Time

For every U.S. delivery address accepted by our checkout, Standard Shipping is provided free of charge.

No Standard Shipping charge will be added at checkout. Any applicable product price, discount, and tax will be displayed before payment is submitted.

3. Order Processing Time

Orders are normally processed within 1–3 business days after successful payment confirmation and any necessary order verification.

For purposes of our processing schedule, our business days are Monday through Saturday, excluding U.S. public holidays.

Order processing may include:

• Payment confirmation
• Order and address verification
• Inventory confirmation
• Product preparation
• Quality or order checks
• Packaging and transfer to the shipping carrier

Order Processing Time is separate from shipping transit time. Shipping transit time begins only after the order has been transferred to the carrier.

4. Order Cutoff Time

Our daily order cutoff time is 6:00 PM Eastern Time (ET).

Orders submitted after 6:00 PM ET will enter the processing schedule on the next business day. Orders submitted on Sunday or a U.S. public holiday will enter the processing schedule on the next available business day.

Submitting an order before the cutoff does not guarantee same-day shipment. The standard 1–3 business-day processing period still applies.

5. Estimated Delivery Time

Standard Shipping normally takes 6–9 business days after shipment.

The estimated total delivery time is 7–12 business days:

• Order Processing: 1–3 business days
• Shipping Transit: 6–9 business days

Delivery estimates are based on normal processing and carrier conditions. They are not guaranteed delivery appointments.

Delivery may be affected by:

• Carrier transportation or sorting delays
• Severe weather or natural events
• U.S. public holidays
• High order or shipping volume
• Incorrect or incomplete address information
• Access restrictions at the delivery location
• Events outside the reasonable control of Xmzive or the carrier

6. Order Verification

Some orders may require additional payment, address, or fraud-prevention review before shipment.

If additional information is reasonably required, we may contact the customer using the email address or telephone number submitted with the order. A delay in receiving the requested information may extend processing time.

Xmzive will never request a complete card number, card security code, payment password, or one-time verification code by email, telephone, text message, or social media.

7. Shipping Confirmation and Tracking

After an order ships, we will send a Shipping Confirmation email to the email address provided during checkout.

The Shipping Confirmation will normally include:

• The order or shipment number
• The shipping carrier, when available
• A tracking number or tracking link
• Available shipment-status information

Tracking information may require approximately 24–72 hours after shipment to begin displaying carrier scans or movement.

If you have received a Shipping Confirmation but tracking has not updated after 72 hours, please contact Customer Support.

8. Multiple Packages

An order containing more than one product may be delivered in separate packages because of product availability or fulfillment arrangements.

If an order is divided into multiple shipments, the customer may receive more than one tracking number. No additional Standard Shipping charge will be imposed solely because an eligible U.S. order is divided into multiple packages.

9. Shipping Address Requirements

Customers are responsible for entering complete and accurate delivery information, including:

• Recipient’s full name
• Street address
• Apartment, suite, floor, or unit number when applicable
• City and state
• Postal code
• Telephone number or email address

Please review the address carefully before submitting payment. Xmzive is not responsible for a delay caused solely by incorrect or incomplete information supplied by the customer, but we will make reasonable efforts to assist.

10. Address Changes and Order Cancellations

If you need to correct a shipping address or request cancellation, contact Customer Support as soon as possible.

We will make reasonable efforts to accommodate a request before fulfillment begins. However, address changes and cancellations cannot be guaranteed after an order has been processed or shipped.

Once a package has been transferred to the carrier, we may be unable to change its destination. The customer may need to work with the carrier or request an eligible return after delivery.

11. Shipping Delays Before Shipment

If we determine that an order cannot be shipped within the stated processing timeframe, we will notify the customer using the contact information associated with the order.

When required, the notice will provide a revised estimated shipping date and the choice to:

• Agree to the revised shipping timeframe; or
• Cancel the unshipped order and receive a refund to the original payment method.

12. Delayed Packages After Shipment

If a package appears delayed after shipment:

1. Review the most recent tracking information.
2. Confirm that the delivery address is correct.
3. Check for a carrier notice or attempted-delivery message.
4. Contact Xmzive if further assistance is required.

We will review the available tracking information and, when appropriate, assist with the carrier’s investigation process.

13. Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, please:

• Confirm the delivery address on the order
• Check entrances, mail areas, reception desks, and other safe locations
• Ask household members or building staff whether they accepted it
• Review any delivery photograph or carrier notice
• Contact Customer Support if the package remains missing

We will review the order and available carrier information and provide reasonable assistance. The outcome may depend on the carrier’s delivery records and investigation.

14. Lost or Undelivered Packages

If tracking stops updating for an extended period or the carrier reports that a package may be lost, please contact us with your order number.

We may open an investigation with the carrier. If the carrier confirms that the package was lost before delivery, we will provide an appropriate resolution, which may include a replacement or refund depending on product availability and the circumstances.

15. Damaged Packages or Products

If a package or product arrives damaged, please contact Customer Support as soon as possible within the applicable 30-day return period.

Please provide:

• Your order number
• A description of the damage
• Clear photographs of the product
• Photographs of the outer package and shipping label when relevant

Please retain the product and packaging until we provide instructions. Confirmed arrival damage is handled according to our Return and Refund Policy, and Xmzive will be responsible for the applicable return shipping cost.

16. Returned-to-Sender Packages

A package may be returned to the sender because of an incomplete address, an unsuccessful delivery attempt, refusal, or failure to collect the package.

If a package is returned to us, Customer Support will contact the customer or respond after the customer contacts us to discuss available reshipment or refund options.

If an additional shipping charge is required because of customer-provided address information or an unclaimed delivery, the charge will be disclosed and must be agreed to before reshipment. No undisclosed charge will be applied automatically.

17. Shipping Restrictions

We may be unable to ship an order when:

• The address is outside our supported U.S. delivery area.
• Checkout cannot validate or accept the address.
• A carrier cannot service the destination.
• A product is subject to a legal or carrier restriction.
• Required order or payment information cannot be verified.

If we cannot fulfill an order because of a shipping restriction, we will notify the customer and refund any applicable payment for the unshipped order.

18. Contact Customer Support

For questions about shipping, tracking, delivery status, address corrections, delayed packages, or damaged shipments, please contact us:

Store Name: Xmzive
Website: https://www.xmzive.com/
Business Address: 119 Westview Pl, Danville, VA 24540, United States
Support Email: hello@xmzive.com
Support Phone: +1 434-424-3245
Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.