Privacy policy

Last Updated: July 22, 2026

At Xmzive (“Xmzive,” “we,” “our,” or “us”), we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://www.xmzive.com/, browse products, create an account, place an order, contact Customer Support, or otherwise interact with our online store.

For purposes of this policy, “personal information” means information that identifies, relates to, describes, or can reasonably be linked with an individual or household. It does not include information that has been lawfully made public or de-identified so it cannot reasonably be associated with an individual.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed through our website, checkout, customer accounts, order fulfillment, returns, customer communications, and related store services.

Our online store is hosted by Shopify. Shopify provides the e-commerce infrastructure used to display products, operate checkout, process orders, maintain customer accounts, and support store operations.

Depending on the service involved, Shopify may process personal information on our behalf or for its own purposes. Information about Shopify’s privacy practices and available privacy controls can be found through the Shopify Consumer Privacy Policy and Privacy Controls.

This policy does not govern websites, services, or applications operated independently by third parties.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide Directly

We may collect:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order information, including products, sizes, colors, quantities, and purchase history
• Account information and login details, if an account is created
• Marketing preferences
• Customer Support messages and other communications
• Return, refund, exchange, and cancellation information
• Photographs or videos submitted in connection with a damaged, defective, or incorrect product
• Any other information voluntarily provided to us

Payment Information

Payments are processed through Shopify and supported third-party payment providers, such as card networks, digital wallet providers, and PayPal.

Xmzive does not store complete credit card or debit card numbers on its own website servers. We may receive limited transaction information, such as:

• Payment status
• Selected payment method
• Billing information
• Transaction identifiers
• Card brand or limited card details, such as the last digits

Complete payment credentials are handled by the applicable payment provider according to its own privacy and security practices.

Information Collected Automatically

When you visit or interact with our website, we and our technology providers may automatically collect:

• IP address
• Browser type and version
• Device type and device identifiers
• Operating system
• Language and time-zone settings
• Approximate location derived from an IP address
• Referring website, advertisement, or source
• Pages viewed and links selected
• Search, cart, checkout, and purchase activity
• Dates and times of website interactions
• Cookie identifiers and similar technical information
• Website performance and error information

Information Received from Other Sources

We may receive personal information from service providers that support our operations, including:

• Shopify
• Payment processors and financial institutions
• Fraud-prevention and transaction-security providers
• Shipping carriers and fulfillment providers
• Customer Support platforms
• Analytics providers
• Advertising or marketing providers, if those services are enabled
• Social media or referral services when you interact with those services

3. How We Use Personal Information

We may use personal information to:

• Provide, operate, and maintain our website and store services
• Process payments and fulfill orders
• Send order confirmations, shipping confirmations, tracking information, and delivery updates
• Manage customer accounts
• Respond to product, sizing, order, payment, delivery, return, and refund inquiries
• Process returns, exchanges, refunds, and cancellations
• Verify transactions and prevent fraud, abuse, and unauthorized activity
• Maintain website security and diagnose technical problems
• Analyze website performance and improve our products and services
• Remember shopping-cart activity and customer preferences
• Send marketing communications when permitted
• Personalize or measure advertising when those services are enabled and legally permitted
• Maintain business, tax, accounting, and transaction records
• Establish, exercise, or defend legal claims
• Comply with applicable laws, regulations, legal processes, and lawful requests

4. Legal Bases for Processing

Where applicable law requires a legal basis, we may process personal information based on:

• Performance of a contract: To process an order, collect payment, arrange delivery, and handle a return or refund
• Legitimate interests: To operate our store, prevent fraud, improve services, secure our website, and communicate with customers
• Consent: For certain cookies, marketing communications, or advertising activities where consent is required
• Legal obligations: To maintain required records and comply with applicable laws or lawful requests

Where processing is based on consent, you may withdraw that consent subject to applicable law. Withdrawal does not affect processing that occurred before consent was withdrawn.

5. How We Disclose Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, including:

• Shopify: To host and operate our online store, checkout, accounts, and related services
• Payment providers: To authorize, process, refund, and secure transactions
• Fulfillment and shipping providers: To prepare, ship, track, and deliver orders
• Fraud-prevention providers: To identify and prevent unauthorized transactions
• Customer Support providers: To respond to customer inquiries
• Analytics providers: To understand website performance and use
• Advertising and marketing providers: To deliver or measure advertising when enabled and permitted
• Professional advisers: Such as accountants, insurers, auditors, and legal advisers
• Government or legal authorities: When disclosure is required or permitted by law

We may also disclose information in connection with a legitimate business reorganization, financing, merger, acquisition, or transfer of business assets, subject to applicable legal requirements.

Xmzive does not sell personal information in exchange for money. However, some uses of analytics, advertising, pixels, cookies, or Shopify services may be considered a “sale,” “sharing,” or processing for “targeted advertising” under certain U.S. state privacy laws, even when no money is exchanged.

6. Shipping and Fulfillment Information

To process and deliver an order, we may provide fulfillment providers and shipping carriers with information such as:

• Customer name
• Shipping address
• Telephone number or email address when required for delivery
• Products and quantities ordered
• Order and tracking identifiers
• Delivery instructions provided by the customer

These disclosures are used to prepare, ship, track, deliver, and provide support for customer orders.

7. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, local storage, tags, and similar technologies.

These technologies may be used for:

• Essential functions: Checkout, shopping-cart operation, account login, fraud prevention, and website security
• Preferences: Remembering language, region, and other website settings
• Analytics: Measuring traffic, website performance, and customer interactions
• Marketing: Measuring campaigns and delivering relevant advertising when enabled and permitted

You can manage cookies through your browser settings and through any Cookie Preferences or privacy controls displayed on our website. Blocking essential cookies may prevent checkout, account access, or other website features from working correctly.

Where consent is legally required, non-essential cookies and pixels will be managed according to the consent choices available through our website.

8. Analytics and Advertising

We may use analytics services to understand how visitors use our website and to improve store performance.

If advertising services, social media pixels, Shopify Network Intelligence, or similar technologies are enabled, information about your device and website activity may be used to measure advertising or provide advertising based on activity across different websites or services.

The availability and operation of these services depend on our active Shopify settings, installed applications, consent settings, and customer choices.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide products and services
• Maintain customer accounts
• Complete orders, returns, refunds, and payment disputes
• Maintain tax, accounting, and transaction records
• Prevent fraud and protect website security
• Resolve customer inquiries or legal claims
• Comply with applicable legal obligations

The applicable retention period depends on the type of information, why it was collected, and legal or operational requirements. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, payment system, or storage method can be guaranteed to be completely secure.

Customers should use unique passwords, protect their account credentials, and avoid sending complete payment card numbers, passwords, or verification codes through email or other unsecured channels.

If you believe your Xmzive account or personal information may have been compromised, contact us using the official information below.

11. International Processing and Transfers

Xmzive is based in the United States. Shopify and other service providers may process or store personal information in the United States, Canada, or other countries where they or their service providers operate.

Privacy and data-protection laws in those locations may differ from the laws in your place of residence. Where required, appropriate measures may be used to support lawful international transfers.

12. Your Privacy Rights

Depending on your state or country of residence and applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request information about the categories, sources, purposes, and recipients of personal information
• Request correction of inaccurate personal information
• Request deletion of eligible personal information
• Request a portable copy of eligible personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of the sale or sharing of personal information
• Opt out of processing for targeted advertising or certain profiling
• Limit certain uses of sensitive personal information where applicable
• Appeal a decision regarding a privacy request where applicable
• Receive equal service and not be unlawfully discriminated against for exercising a privacy right

These rights are not absolute and may be subject to identity verification, legal exceptions, record-retention obligations, and other limitations under applicable law.

13. Submitting a Privacy Request

To submit a request, email hello@xmzive.com with the subject line “Privacy Request.” Please describe the right you wish to exercise and provide enough information for us to identify the relevant records.

We may request reasonable information to verify your identity and protect personal information from unauthorized disclosure. Verification information will be used only to review and respond to the request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence of the agent’s authority and may ask you to verify your identity directly.

If we deny a request, you may have the right to appeal by replying to our decision and stating that you wish to submit a privacy appeal.

14. Sale, Sharing, Targeted Advertising, and GPC

Xmzive does not sell personal information in exchange for money.

Depending on the technologies and services enabled on our store, certain disclosures involving advertising cookies, pixels, analytics providers, or Shopify services may be defined as a sale, sharing, or targeted advertising under applicable privacy laws.

Where applicable, you may opt out through:

• Our Your Privacy Choices page
• Available Cookie Preferences controls
• A supported Global Privacy Control signal
• A request sent to hello@xmzive.com

Cookie-based preferences may apply only to the browser or device used to make the selection. You may need to repeat the selection after clearing cookies or when using another browser or device.

15. Marketing Communications

If you choose to receive marketing communications, we may send product updates, promotions, special offers, or store announcements.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link in the message. You may also contact us to update your marketing preferences.

Unsubscribing from marketing messages does not prevent us from sending non-promotional communications concerning orders, payments, shipping, returns, security, or other service matters.

16. Children’s Privacy

Our website and services are intended for a general audience and are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13. We also do not knowingly sell or share the personal information of individuals under 16 for targeted advertising.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us. We will review the request and take appropriate action consistent with applicable law.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, social media services, payment services, or applications.

Xmzive does not control the independent privacy practices of those third parties. We recommend reviewing the applicable privacy policy before submitting personal information to an external website or service.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, Shopify settings, business practices, technology, or legal requirements.

The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through another reasonable method where required.

19. Contact Us

For privacy questions, concerns, requests, or appeals, please contact us:

Store Name: Xmzive
Website: https://www.xmzive.com/
Business Address: 119 Westview Pl, Danville, VA 24540, United States
Privacy Email: hello@xmzive.com
Support Phone: +1 434-424-3245
Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed

We aim to acknowledge general inquiries within 24–48 business hours. Verified privacy-rights requests will be processed within the time required by applicable law.