Contact Us

Contact Us

Last Updated: July 22, 2026

Thank you for visiting Xmzive. Our Customer Support team is available to assist with product information, sizing, payments, orders, shipping, returns, refunds, and other store-related questions.

Please use the official contact information below when communicating with us.

Customer Support Information

Store Name: Xmzive
Website: https://www.xmzive.com/
Support Email: hello@xmzive.com
Support Phone: +1 434-424-3245
Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed
Expected Response Time: Within 24–48 business hours

Messages received outside our published support hours, on Sundays, or on U.S. public holidays will be reviewed during the next available business period.

How We Can Help

You may contact Customer Support regarding:

  • Product descriptions, materials, colors, or availability
  • Dress measurements, sizing, and fit information
  • Payment or billing questions
  • Order confirmation or order status
  • Shipping confirmation and tracking information
  • Shipping-address corrections
  • Return eligibility and return instructions
  • Damaged, defective, or incorrect products
  • Refund or exchange status
  • Order cancellation requests
  • Privacy requests or account information

Information to Include

To help us review an order-related request efficiently, please include:

  • Your order number
  • Your full name
  • The email address used to place the order
  • The product name, size, and color when applicable
  • A clear description of your question or concern
  • Clear photographs or videos if an item arrived damaged, defective, or incorrect

Please do not include complete payment card numbers, card security codes, account passwords, or one-time verification codes in any message sent to us.

Business and Return Addresses

Business Address

Store Name: Xmzive
Business Address:
119 Westview Pl
Danville, VA 24540
United States

Return Address

Store Name: Xmzive
Return Address:
119 Westview Pl
Danville, VA 24540
United States

The address above is our business correspondence and return address. It is not presented as a walk-in retail store or public Customer Support location.

Important Return Mailing Notice

Please do not mail a return package before contacting Customer Support. Contact us first at hello@xmzive.com so we can provide the applicable return instructions and help ensure that the package can be identified correctly.

Contacting us for return instructions does not shorten or replace the applicable 30-day return period. Any return reference number we provide is used to identify and process the package and is not an additional eligibility condition.

Return Window and Product Condition

Eligible products may be returned within 30 calendar days after delivery.

Returned dresses must generally be unworn, unwashed, unaltered, and in their original condition, with applicable tags and packaging included. A reasonable indoor fitting is permitted, but products showing signs of extended wear may not qualify for return.

Complete eligibility conditions are provided in our Return and Refund Policy.

Return Shipping Responsibility

For eligible returns based on size, fit, color, style, personal preference, or another reason not caused by a product problem, the customer is responsible for return shipping costs.

Xmzive will be responsible for return shipping when:

  • The customer received an incorrect item.
  • The item arrived damaged.
  • The product has a confirmed defect or quality issue.

When Xmzive is responsible for return shipping, Customer Support will provide a prepaid return label or another appropriate return arrangement at no cost to the customer.

No Restocking Fee

Xmzive does not charge a restocking fee for eligible returns. No restocking or return-handling fee will be deducted from an approved refund.

Order Changes and Cancellations

If you need to correct an address, change order information, or request cancellation, please contact us as soon as possible.

We will make reasonable efforts to assist before processing or fulfillment begins. However, changes or cancellations cannot be guaranteed after an order has been processed or shipped.

If an order can no longer be canceled, the customer may request an eligible return after delivery under our Return and Refund Policy.

Shipping Assistance

When contacting us about a shipment, please include your order number and review the most recent tracking information before submitting the request.

Our standard U.S. order timeline is:

  • Order Processing: 1–3 business days
  • Shipping Transit: 6–9 business days after shipment
  • Estimated Total Delivery: 7–12 business days
  • Standard Shipping Cost: Free ($0)

Complete delivery information is available in our Shipping Policy.

Security Notice

Xmzive will never ask you by email, telephone, text message, or social media to provide your complete credit card number, debit card number, card security code, online banking password, PayPal password, or one-time verification code.

If you receive a suspicious message claiming to represent Xmzive, do not provide payment credentials or account passwords. Contact us directly using hello@xmzive.com or +1 434-424-3245.

Official Contact Details

Store Name: Xmzive
Business Type: Independently Owned U.S. Online Dress Retail Store
Business Address: 119 Westview Pl, Danville, VA 24540, United States
Return Address: 119 Westview Pl, Danville, VA 24540, United States
Support Email: hello@xmzive.com
Support Phone: +1 434-424-3245
Website: https://www.xmzive.com/
Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed